How to order
How ordering works.
Five steps, and what we need from you at each one.
- 011–2 days
Quote
Tell us the style, quantity and date. You get an itemized quote and a mockup of your logo on the robe.
We needStyle, quantity, date - 022–3 days
Artwork
We place your logo on the robe and match thread colors to your brand.
We needLogo file and Pantone references - 03About 3 weeks
Sample
A hand-finished sample with your logo is shipped to you. One round of changes is included.
We needApproval or changes - 04Scheduled to your date
Production
Once you approve the sample, we book production and confirm the delivery date in writing.
We needPurchase order and deposit - 05Quoted per order
Delivery
Shipped FOB, or DDP to most destinations. One order can be split across several properties.
We needDelivery addresses
Swipe for all five steps →
About 10–12 weeks, first email to delivery.
Nothing is produced until you approve the sample.
Trade terms
Trade terms.
Unit pricing depends on the embroidery, packaging and quantity, so we quote each order.
| Minimum order | 500 units per production run |
|---|---|
| Reorders | Artwork kept on file, so reorders match |
| Unit price | Quoted by style and quantity |
| Samples | Charged, then credited against your order |
| Artwork setup | One-time fee, listed on the quote |
| Payment | 50% deposit, balance before shipping |
| Shipping | FOB, or DDP to most destinations |
| Hotel groups | One order split across properties, each with its own logo |
Get started
Working to a fixed date?
Tell us in your first email. We’ll confirm whether it works, and the air freight option if needed.
Helpful to include
- 01Property or group, and number of locations
- 02Approximate quantity
- 03When you need them
- 04Your logo, if you have it handy